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   *Early closure notice: Tech Support will be closing at 6pm on 12/10/16 for our annual Christmas Party. We will resume support on 12/11/16 at 6am.

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For your safety and convenience, we now require you to create a MyLocalTel account before paying your bill or signing up for autopay. If you do not already have an account, please click the Sign up button below. After your account is set up, you can log in and pay your bill.

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Email Password Update!

"Easy to remember " passwords are a real danger to everyone's security.

Dear LocalTel Customer,

We are strengthening the password requirements on ALL email accounts that use our email services. We have found that quite a few accounts have weak passwords that can allow them to be easily compromised and used to send spam, or for other malicious purposes.

How could my account be compromised?

The most common tactic is the "brute force" method. A third party uses a computer to try millions of combinations of email addresses and passwords, hoping to unlock an account with poor credentials. In the past, it was more difficult to use this method to compromise accounts, but modern systems are far more efficient than those days of old. Using little way of time or resources, an attacker can compromise dozens or hundreds of accounts at once, using both your account and our server to send thousands of spam or other malicious message types before they are detected.  Once the compromised accounts are shut down, the malicious third party just moves on to their next victim.

Why is this a problem?

Modern email systems rely on a number of technologies to try and protect you from receiving spam or other malicious messages.  One of the most important is the reputation of the sender.  When a mail server begins sending out spam messages, recipients of those spam messages can report the compromised server to blacklists and other third parties. This impacts the reputation of the compromised server, and can prevent legitimate messages from that server from being delivered.  This impacts everybody who uses this server.

What do I need to do?

You need to verify that your email password meets our requirements.  A good password will contain an element of randomization and will not be easily guessed.  It should include mixed case and at least one numeral. It should also not contain your email address, name, birth-date, kids names, or pets names.

For instance, if your email address is, JohnDoe1, JoeD12345, or John123Doe are not good passwords. 
A good password would look like this:  xfzFA9fhBk

Alternatively, a gibberish phrase containing mixed case and numerals would also be acceptable - such as Papa7BananaLingo49.  NOTE:  Please do not use this example password!

Passwords containing a single word that can be found dictionary (or reversed dictionary words) are NOT acceptable, as they can easily be used by a password-cracking algorithm.

For your information, our MINIMUM requirements for your email password are as follows:

The password must contain at LEAST 10 characters.
The password must contain upper and lower case characters.
The password must contain at LEAST one number.
The password must NOT be based on a simple dictionary word or reversed dictionary word.

To check and/or change your email password you will need to either log into your webmail and change the password there yourself (please allow 15 minutes after the password change for the change to take effect), OR to call our technical support department for a technicians help in changing your password.  (Please note there will also be a 15 minute delay for this change while the system updates the password.)  To reach our technical support department, you can call 509-888-5700.

Changes in Spam Filtering Service

We are in the process of moving our Spam filtering service from our current SpamTitan spam filtering service to a new Barracuda Spam Filtering service.

This migration will take place on 09/28/16.

After this date, you will begin receiving spam quarantine notifications from the new filter.  An example of this spam quarantine summary can be seen in the following image:

Please note that the recipient, sender, and email subjects have been blurred in this image.

As with the existing spam filter, you will be able to immediately deliver a quarantined message, release the message while also white-listing the sender address, delete the quarantined message, or view the message by clicking the associated links.

If you would instead prefer to log in to the quarantine mailbox without waiting for a quarantine notification, you can do so by going to, and logging in with your existing email address and password.  The new quarantine login page is pictured below:

NOTE:  This new login page will only display after the transition has taken place.  Currently, will take you to the SpamTitan Spam Filter Login Page.

The old quarantine site will remain active for 30 days after migration at to give you time to access the old quarantine mailboxes and release messages that may have been quarantined up to the point of the switch.

Once you have logged in, you will see your quarantined messages interface:

Releasing, white-listing, or deleting messages through this interface works identically to the existing spam quarantine functionality - simply select the message(s) in question and press the button that corresponds with your choice.

Preferences regarding your quarantine mailbox can be selected from the "Preferences" tab at the top of the quarantine mailbox – such features include white and blacklists,  notification toggles and schedules, default languages, and action thresholds.  Please be careful when modifying these settings, as unintended consequences may occur. 

If you have any questions regarding these changes, please don't hesitate to contact our technical support department at 509.888.5700.

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