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LocalTel COVID-19 Response
At LocalTel Communications, the well-being and safety of our customers, our employees, and the many communities we serve is at the forefornt of our thoughts. We understand the concern and unrest you may be experiencing surrounding the coronavirus (COVID-19) and believe that in these unprecedented times, it is important that we come together to support all those impacted.
Our focus now is the same as it has always been - ensuring you have the most reliable service possible, whenever and however you need it. As the situation continues to evolve, this is more important than ever because we know you will likely be spending more time at home in the coming weeks. We also understand that our service and its reliability is a key factor in keeping you informed, entertained, and productive. It is with this in mind, we are taking several actions to ensure we continue to provide you reliable access to the important services you count on while also taking every precaution to keep you and your family safe and healthy during this critical time. You rely on us every day and we are here to serve you.
Steps we're Taking
We are actively monitoring information from federal, state, and local agencies as well as the Centers for Disease Control and Prevention (CDC) to make sure our actions are in line with their guidelines and recommendations.
We understand that during these times, customers may find themselves in financial uncertainty. LocalTel Communications is here to help and we encourage those who are impacted to call us at 888-8888 to find a solution that works for them.
Out of an abundance of caution and concern for the health of our employees and customers, we have closed our offices to the public and are limiting the number of staff in the office by increasing their ability to work remotely. Rest assured that the level of service you have come to expect from us will not change.
For payments, we have a 24-hour drive-up payment drop box available.
For equipment pick up/drop off, we have a phone in the entryway to call our staff.
When field technicians are dispatched to your home, we are taking extra steps to safeguard you and your family.
If our technicians are ill, it has been our standing policy that they will not be dispatched to a customer's home.
For everyone's health and safety, we have instructed our technicians not to shake hands.
Our technicians will utilize personal protective equipment (PPE) such as gloves and shoe covers as much as possible when inside your home, and may need to clean or sanitize surfaces they touch during their visit.
Steps You Can Take
The easiest way to manage your account, pay your bill, and stay informed is to log onto my.localtel.net. Here you can find the most up to date information, notices, and local news. We will still be available to answer your calls, 24/7, but with an increase in call volume and wait times a bit longer than usual, many of your answers can be found here.
We know these times can be stressful, so be sure to take a moment to sit back and relax. To help you do this, we have teamed up with a variety of television networks and online streaming services to provide free previews to all our customers. Stay up to date with the latest news and information from the Fox News Channel and CNN, or forget about it all and enjoy a Christmas movie marathon on the Hallmark Channel, all at no additional cost. You can also stream hundreds of kids' movies and TV for free from Amazon Prime without a membership. We will continue to add more content as it becomes available. Please visit my.localtel.net for a list of free previews and their channel information.
Steps Required for a Technician Visit
If you have a technician scheduled and you or someone in your household is showing any signs of illness, including fever or flu-like symptoms, we ask that you reschedule your appointment by calling us at 888-8888.
When the technician arrives, please sanitize any surfaces or equipment they will be touching (i.e. desks, keyboards/mice, routers, televisions, remotes, etc.).
During the visit, we have instructed the technician to limit those in the room with them to one individual.
We are committed to providing you with the very best service, information, and entertainment possible and we extend our sincere thanks to you for your ongoing support and loyal dedication during this challenging time.
Please stay safe, and thank you for letting us be a part of your family.
Dear LocalTel TV Subscribers,
We are committed to continually improving your TV viewing experience and giving you the very best entertainment possible. In the past year alone, we have added new networks to our lineup and upgraded several more to crystal clear High Definition. We also offer amazing TV features like ReStart, CatchUp, unlimited cloud DVR, SureStream Mobility, WatchTVEverywhere, and much more that allow you to be in total control of your home entertainment experience. We see the benefits associated with these features and improvements as worthwhile investments that ensure you get the award-winning quality of service you have come to expect from LocalTel Communications.
As we make these investments, the networks also continue to raise their broadcast rates each and every year. While we strive not to pass these on to our customers, unfortunately this year, many of the network rate increases - especially those of the local stations (ABC, NBC, CBS, and FOX) - have been simply shocking, particularly given the economic crisis our country is in. They have backed us into a corner leaving us with only two options, remove their network from our lineup or give into their unreasonable demands.
- ABC is increasing their rates by 128%
- NBC is increasing their rates by 85%
- CBS is increasing their rates by 35%
- FOX is increasing their rates by 20%
In addition to this small sample, over a hundred other networks are also increasing their rates.
We know local channels are important to you and your family, especially now with so much unknown. The escape that comes from watching a Seahawk victory together or the latest episode from your favorite prime-time show, is a much needed relief, however we also know that asking you to face this alone is not what neighbors do. So while we are forced to adjust our prices, LocalTel will absorb some of the network rate increases.
Beginning February 1st, the following rates will take effect.
- Basic Cable Service - $49.95 (increase of $11.00 or 28%)
- Expanded Cable Service - $99.95 (increase of $12.00 or 14%)
No other tiers will have a rate increase nor will there be any internet or phone increases in 2021.
In the coming year you can expect to see more channels being upgraded to HD while we continue to add new and exciting networks to our lineup. Again, LocalTel is committed to remaining a cost competitive option for your cable TV and will continue to push back against the network's unreasonable rate increases. If you would like to help us in the fight, please consider reaching out to your local congressperson. https://www.govtrack.us/congress/members/WA#representatives
We appreciate your understanding.
Please call us at 888-8888 for more details or if you have any questions regarding this information.
LocalTel Communications Management