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For your safety and convenience, we now require you to create a MyLocalTel account before paying your bill or signing up for autopay. If you do not already have an account, please click the Sign up button below. After your account is set up, you can log in and pay your bill.

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Email Password Update!

"Easy to remember " passwords are a real danger to everyone's security.

Dear LocalTel Customer,

We are strengthening the password requirements on ALL email accounts that use our email services. We have found that quite a few accounts have weak passwords that can allow them to be easily compromised and used to send spam, or for other malicious purposes.

How could my account be compromised?

The most common tactic is the "brute force" method. A third party uses a computer to try millions of combinations of email addresses and passwords, hoping to unlock an account with poor credentials. In the past, it was more difficult to use this method to compromise accounts, but modern systems are far more efficient than those days of old. Using little way of time or resources, an attacker can compromise dozens or hundreds of accounts at once, using both your account and our server to send thousands of spam or other malicious message types before they are detected.  Once the compromised accounts are shut down, the malicious third party just moves on to their next victim.

Why is this a problem?

Modern email systems rely on a number of technologies to try and protect you from receiving spam or other malicious messages.  One of the most important is the reputation of the sender.  When a mail server begins sending out spam messages, recipients of those spam messages can report the compromised server to blacklists and other third parties. This impacts the reputation of the compromised server, and can prevent legitimate messages from that server from being delivered.  This impacts everybody who uses this server.

What do I need to do?

You need to verify that your email password meets our requirements.  A good password will contain an element of randomization and will not be easily guessed.  It should include mixed case and at least one numeral. It should also not contain your email address, name, birth-date, kids names, or pets names.

For instance, if your email address is, JohnDoe1, JoeD12345, or John123Doe are not good passwords. 
A good password would look like this:  xfzFA9fhBk

Alternatively, a gibberish phrase containing mixed case and numerals would also be acceptable - such as Papa7BananaLingo49.  NOTE:  Please do not use this example password!

Passwords containing a single word that can be found dictionary (or reversed dictionary words) are NOT acceptable, as they can easily be used by a password-cracking algorithm.

For your information, our MINIMUM requirements for your email password are as follows:

The password must contain at LEAST 10 characters.
The password must contain upper and lower case characters.
The password must contain at LEAST one number.
The password must NOT be based on a simple dictionary word or reversed dictionary word.

To check and/or change your email password you will need to either log into your webmail and change the password there yourself (please allow 15 minutes after the password change for the change to take effect), OR to call our technical support department for a technicians help in changing your password.  (Please note there will also be a 15 minute delay for this change while the system updates the password.)  To reach our technical support department, you can call 509-888-5700.

Attention LocalTel TV customers

We are pleased to announce some new additions to our TV line up. See the information for your county below. In the coming weeks LocalTel will be upgrading much of our "headend" technology, the results of this upgrade will even better quality of service and channel offerings for our customers. We will post updates here frequently to keep you informed as things progress and to notify you of any changes you may expect.

Thank you for your interest and patience during this upgrade, and we are excited to bring you the service this improved technology will offer!

New Douglas County Channels

1.   BBC America HD (ch. 308) Variety tier
2.   BBC World News (ch. 378) Digital Basic tier
3.   ESPN2 HD (ch. 37) Expanded tier
4.   Sundance (ch. 454) Movie tier
5.   Escape TV (ch. 21) Digital Basic tier
7.   E! HD (ch. 93) Expanded tier
8.   HSN HD(ch. 150) Basic tier
9.   Tennis HD (ch. 253) Expanded tier
10.   CNN Espanol (ch. 100) Expanded tier
11.   Telemundo (ch. 102) Expanded tier
12.   La Familia (ch. 600) Hispanic tier
13.   NBC Universo (ch. 601) Hispanic tier
14.   TV Chile (ch. 602) Hispanic tier
15.   TBN Enlace (ch. 603) Hispanic tier
16.   Cine Mexicano (ch. 604) Hispanic tier
17.   Latele Novela (ch. 605) Hispanic tier
18.   HBO Latino (ch. 680) HBO Premium tier
19.  Fuse HD (ch. 513) Variety tier
20.   WGN HD (ch. 31) Basic tier

New Chelan County Channels

1.   Science Channel HD (ch. 528 or 90-528 without a STB) Expanded tier
2.   AMC HD (ch. 531 or 79-531 without a STB) Expanded tier
3.   WeTV HD (ch. 532 or 79-532 without a STB) Expanded tier
4.   Fox Sports 1 HD (ch. 548 or 86-548 without a STB) Expanded tier
5.   FX HD (ch. 561 or 84-561 without a STB) Expanded tier
6.   FXX HD (ch. 562 or 91-562 without a STB) Expanded tier
7.   Nick HD (ch. 566 or 92-566 without a STB) Expanded tier
8.   Lifetime HD (ch. 568 or 93-568 without a STB) Expanded tier
9.   VH1 HD (ch. 569 or 93-569 without a STB) Expanded tier
10.  Sho2 HD (ch. 577) Showtime & TMC Premium tier
11.  Encore HD (ch. 580) Encore tier
12.  IFC HD (ch. 582) Movie tier
13.  Escape TV (ch. 504 or 112-504 without a STB) Basic tier
14.  WGN America HD (ch. 507 or 113-507 without a STB) Basic tier
15.  Animal Planet HD (ch. 567 or 92-567 without a STB) Expanded tier
16.  iNDemand PPV HD (ch. 880) Digital HD tier
17.  BBC World News (ch. 201) Digital Basic tier
18.  Fox Sports 2 HD (ch. 551) Digital Basic tier
19.  Cooking Channel (ch. 168) Family and Education tier
20.  Sundance (ch. 376) Movie tier
21.  Pivot (ch. 390) Variety tier
22.  BBC America HD (ch. 563) Variety tier

New WatchTVEverywhere Networks

1.   TV Land
2.   The Weather Channel
3.   CSPAN
4.   Fuse MV

If you have any questions please feel free to contact us!

Service Rate Change Notice

Attention all LocalTel customers:

Price Changes For LocalTel Services, effective June 1st, 2016
Customers will begin seeing these changes on their next statement after this date.

These rate changes will affect Internet, SkyFi, Telephone, Television, and other services. For a full description of the affected services and rate changes...


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