Your Customer Home Page



Your My LocalTel home page is where you will find up to date information on your LocalTel account and information of interest to LocalTel customers.



LocalTel Customer Log In Form

*

For your safety and convenience, we now require you to create a MyLocalTel account before paying your bill or signing up for autopay. If you do not already have an account, please click the Sign up button below. After your account is set up, you can log in and pay your bill.

forgot password?   |   create account

Email Password Update!

"Easy to remember " passwords are a real danger to everyone's security.

Dear LocalTel Customer,

We are strengthening the password requirements on ALL email accounts that use our email services. We have found that quite a few accounts have weak passwords that can allow them to be easily compromised and used to send spam, or for other malicious purposes.

How could my account be compromised?

The most common tactic is the "brute force" method. A third party uses a computer to try millions of combinations of email addresses and passwords, hoping to unlock an account with poor credentials. In the past, it was more difficult to use this method to compromise accounts, but modern systems are far more efficient than those days of old. Using little way of time or resources, an attacker can compromise dozens or hundreds of accounts at once, using both your account and our server to send thousands of spam or other malicious message types before they are detected.  Once the compromised accounts are shut down, the malicious third party just moves on to their next victim.

Why is this a problem?

Modern email systems rely on a number of technologies to try and protect you from receiving spam or other malicious messages.  One of the most important is the reputation of the sender.  When a mail server begins sending out spam messages, recipients of those spam messages can report the compromised server to blacklists and other third parties. This impacts the reputation of the compromised server, and can prevent legitimate messages from that server from being delivered.  This impacts everybody who uses this server.

What do I need to do?

You need to verify that your email password meets our requirements.  A good password will contain an element of randomization and will not be easily guessed.  It should include mixed case and at least one numeral. It should also not contain your email address, name, birth-date, kids names, or pets names.

For instance, if your email address is johndoe@nwi.net, JohnDoe1, JoeD12345, or John123Doe are not good passwords. 
A good password would look like this:  xfzFA9fhBk

Alternatively, a gibberish phrase containing mixed case and numerals would also be acceptable - such as Papa7BananaLingo49.  NOTE:  Please do not use this example password!

Passwords containing a single word that can be found dictionary (or reversed dictionary words) are NOT acceptable, as they can easily be used by a password-cracking algorithm.

For your information, our MINIMUM requirements for your email password are as follows:

The password must contain at LEAST 10 characters.
The password must contain upper and lower case characters.
The password must contain at LEAST one number.
The password must NOT be based on a simple dictionary word or reversed dictionary word.

To check and/or change your email password you will need to either log into your webmail and change the password there yourself (please allow 15 minutes after the password change for the change to take effect), OR to call our technical support department for a technicians help in changing your password.  (Please note there will also be a 15 minute delay for this change while the system updates the password.)  To reach our technical support department, you can call 509-888-5700.

Chelan County Fiber Speed and Price Changes

Effective April 1 2017, LocalTel customers using the Chelan County PUD fiber network for internet access will see rate and speed changes which reflect recent restructuring of fiber rates by PUD management and commissioners.

All fiber customers will be moved to a 100x10MB minimum with a minimal rate increase. Customers with bundles should see no increase.

Great Time To Review Your Account

    • All Chelan PUD customers who have an Internet ( TV and/or Voice) bundle will see no Price Increases and  will receive the 100x10 speed increase.
    • Existing CCPUD 25x2 Internet Service only customers will be changed to 100x10 service for $3.00 more per Month
    • Existing CCPUD 60x6 Internet Service only customers will be changed to 100x10 Service for $3.00 less per Month
    • Existing CCPUD 100x10 Internet Service only customers will remain at 100x10 Service for $7.00 less per Month
    • Existing CCPUD 100x100 Internet Service only customers will remain at 100x100 service for $3.00 more per month.
    • The New CCPUD 1000x100 Internet service only  will be priced at $85.95 per Month and subject for significant discounts if bundled.

1GB Internet access is now available throughout most of the county. To find out more contact us for pricing and availability.
This is a great opportunity for you to contact our Customer Service staff for a review of your account.

If you have any questions or would like to review your account with one of our representatives, please call: 509-888-8888 or 1-800-992-2112.


Fox Business Channel Changes

Effective March 15 2017

Fox Business News HD network will move from its current location in the Digital Basic tier to the Expanded package. At that time it will also move from channel number 402 to channel number 87 in all counties. If you have a set top box or DTA, this change will be automatic.

If you are a Chelan county customer without a set top box,you will need to rerun your TVs "auto-scan" or "channel search" before you can tune in to channel 87. If you have any questions, or need assistance, please call us at 509-888-8888.





MyLocalTel - Your Customer Homepage