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LocalTel COVID-19 Response
At LocalTel Communications, the well-being and safety of our customers, our employees, and the many communities we serve is at the forefornt of our thoughts. We understand the concern and unrest you may be experiencing surrounding the coronavirus (COVID-19) and believe that in these unprecedented times, it is important that we come together to support all those impacted.
Our focus now is the same as it has always been - ensuring you have the most reliable service possible, whenever and however you need it. As the situation continues to evolve, this is more important than ever because we know you will likely be spending more time at home in the coming weeks. We also understand that our service and its reliability is a key factor in keeping you informed, entertained, and productive. It is with this in mind, we are taking several actions to ensure we continue to provide you reliable access to the important services you count on while also taking every precaution to keep you and your family safe and healthy during this critical time. You rely on us every day and we are here to serve you.
Steps we're Taking
We are actively monitoring information from federal, state, and local agencies as well as the Centers for Disease Control and Prevention (CDC) to make sure our actions are in line with their guidelines and recommendations.
We understand that during these times, customers may find themselves in financial uncertainty. LocalTel Communications is here to help and we encourage those who are impacted to call us at 888-8888 to find a solution that works for them.
Out of an abundance of caution and concern for the health of our employees and customers, we have closed our offices to the public and are limiting the number of staff in the office by increasing their ability to work remotely. Rest assured that the level of service you have come to expect from us will not change.
For payments, we have a 24-hour drive-up payment drop box available.
For equipment pick up/drop off, we have a phone in the entryway to call our staff.
When field technicians are dispatched to your home, we are taking extra steps to safeguard you and your family.
If our technicians are ill, it has been our standing policy that they will not be dispatched to a customer's home.
For everyone's health and safety, we have instructed our technicians not to shake hands.
Our technicians will utilize personal protective equipment (PPE) such as gloves and shoe covers as much as possible when inside your home, and may need to clean or sanitize surfaces they touch during their visit.
Steps You Can Take
The easiest way to manage your account, pay your bill, and stay informed is to log onto my.localtel.net. Here you can find the most up to date information, notices, and local news. We will still be available to answer your calls, 24/7, but with an increase in call volume and wait times a bit longer than usual, many of your answers can be found here.
We know these times can be stressful, so be sure to take a moment to sit back and relax. To help you do this, we have teamed up with a variety of television networks and online streaming services to provide free previews to all our customers. Stay up to date with the latest news and information from the Fox News Channel and CNN, or forget about it all and enjoy a Christmas movie marathon on the Hallmark Channel, all at no additional cost. You can also stream hundreds of kids' movies and TV for free from Amazon Prime without a membership. We will continue to add more content as it becomes available. Please visit my.localtel.net for a list of free previews and their channel information.
Steps Required for a Technician Visit
If you have a technician scheduled and you or someone in your household is showing any signs of illness, including fever or flu-like symptoms, we ask that you reschedule your appointment by calling us at 888-8888.
When the technician arrives, please sanitize any surfaces or equipment they will be touching (i.e. desks, keyboards/mice, routers, televisions, remotes, etc.).
During the visit, we have instructed the technician to limit those in the room with them to one individual.
We are committed to providing you with the very best service, information, and entertainment possible and we extend our sincere thanks to you for your ongoing support and loyal dedication during this challenging time.
Please stay safe, and thank you for letting us be a part of your family.
TV Free Preview Notice
In light of the current health crisis and surrounding circumstances, CNN and fox News have teamed up to keep everyone informed by allowing us to provide all of our video subscribers a Free Preview.
Free Preview through April 18th.
For all SureStream, DCPUD IPTV, and RF customers with a set top box or DTA, the channel numbers
will be as listed on our lineup.
- Fox News will be on channel 88
- CNN will be on channel 90
For RF Basic customers without a set top box or DTA, the channel numbers will be as follows AFTER
they rerun a channel scan.
- Fox News will be on channel 108.1
- CNN will be on channel 109.1
For RF Expanded customers without a set top box or DTA, the channel numbers will be as follows AFTER
they rerun a channel scan.
- Fox News will be on channel 88.1 and 108.1
- CNN will be on channel 90.1 and 109.1
In light of the current health crisis and surrounding circumstances, Hallmark is generously allowing us to provide all of our video subscribers a Free Preview of Hallmark Channel, Hallmark Movies & Mysteries, and Hallmark Drama. everyone informed by allowing us to provide all of our video subscribers a Free Preview.
Free Preview through May 14th.
For all SureStream, DCPUD IPTV, and RF customers with a set top box or DTA, the channel numbers will be as listed on our lineup.
- Hallmark Channel will be on channel 60
- Hallmark Movies & Mysteries will be on channel 61
- Hallmark Drama will be on channel 355
For RF Basic customers without a set top box or DTA, the channel numbers will be as follows AFTER they rerun a channel scan.
- Hallmark Channel will be on channel 111.1
- Hallmark Movies & Mysteries will be on channel 112.1
- Hallmark Drama will be on channel 113.1
For RF Expanded customers without a set top box or DTA, the channel numbers will be as follows AFTER they rerun a channel scan.
- Hallmark Channel will be on channel 60.1 and 111.1
- Hallmark Movies & Mysteries will be on channel 61.1 and 112.1
- Hallmark Drama will be on channel 113.1
*Free Preview channels below are not available to customers with RF or DCPUD IPTV services.
-- Call to find out about an upgrade.
We have reached agreements with several more networks to allow us to offer Free Previews during these social isolating times. Unfortunately, due to how our RF TV system is designed with unencrypted channels, we are not able to add more of the preview channels to that service. Those wishing to take advantage of the Free Previews will need our SureStream service.
Free Preview through 4/20
- Oxygen (ch. 65)
- Universal Kids (ch. 205)
- Universo (ch. 601)
- CNBC (ch. 91)
- MSNBC (ch. 92)
Free Preview through 4/26
- Sportsman (ch. 262)
- Outdoor (ch. 263)
Free Preview through 4/30
- Axs TV (ch. 500)
- HDNet Movies (ch. 454
- Cooking Channel (ch. 302)
- Travel (ch. 77)
- DIY (ch. 301)
- Great American Country (ch. 503)
- Science (ch. 79)
- American Heroes (ch. 303)
- Destination America (ch. 350)
- Discovery Family (ch. 206)
- Discovery Life (ch. 300)
- OWN (ch. 83)
Free Preview through 5/31
- Disney XD (ch. 204)
- Disney Jr. (ch. 26)
- FX Movies (ch. 451)
- Nat Geo Wild (ch. 305)